We run a 14-day return policy. You have 14 days from delivery to request a return on eligible items. This does not apply to personalized or decorated goods, which are made to order.
To qualify, items must be in the same condition as received: unworn, unused, tags on, and in original packaging. You will also need the receipt or proof of purchase.
Start a return by emailing sales@grizzlydesignsnc.com. If the return is approved we will send instructions for where to ship it back. Items sent back without prior approval will not be accepted.
Damages and Issues
Inspect your order the moment it lands. If anything is defective, damaged, or wrong, contact us right away so we can evaluate and make it right.
Non-Returnable Items
- Custom and personalized goods (any item with a logo, name, or decoration)
- Special orders
- Sale items and gift cards
- Hazardous materials, flammable liquids, and gases
If you are not sure whether your item qualifies, reach out before shipping anything back.
Exchanges
The fastest path to a different item is to return the original and place a new order for the replacement.
Refunds
Once we receive and inspect the return, we will let you know whether the refund is approved. If approved, the refund posts to the original payment method within 10 business days. Bank or card processing can add a few extra days on their end.
If more than 15 business days have passed since we approved your refund, email sales@grizzlydesignsnc.com and we will track it down.